SMS Terms & Messaging Policy

1. Program Description

VigilDesk LLC ("VigilDesk", "we", "us") operates an AI-powered phone answering service for small home-services businesses such as HVAC, plumbing, electrical, and roofing contractors. When a customer calls one of our client businesses, our AI receptionist may send the customer transactional SMS messages on behalf of that business, including appointment confirmations, appointment reminders, and follow-up confirmations.

All program messages are transactional and informational only. We do not send marketing or promotional SMS through this program.

2. How You Opt In

You opt in to receive SMS messages by either:

Verbally consenting during an inbound phone call to a VigilDesk-powered business line. Our AI agent will explicitly ask: "Can I send you a text confirmation of this appointment?" Your verbal "yes" is recorded and time-stamped in our system.
Submitting your phone number through a written booking form on a VigilDesk client's website that includes a clear SMS opt-in checkbox.

Consent to receive SMS is not a condition of purchasing any goods or services from a VigilDesk client business.

3. Types of Messages You Will Receive

Appointment confirmation: Sent immediately after you book, including business name, date, time, and service address.
Appointment reminder (optional): Sent 24 hours and/or 2 hours before your scheduled appointment.
Technician on-the-way notice: Sent when the technician departs for your address.
Follow-up: A single message after job completion confirming work was done.

4. Message Frequency

Message frequency varies by appointment activity. Most customers receive between 2 and 6 messages per appointment booking. We do not send recurring messages outside the context of an active booking.

5. Costs

Message and data rates may apply.

VigilDesk does not charge you any fee to receive these messages. However, your wireless carrier may charge you for sending or receiving SMS messages, depending on your mobile plan. Contact your carrier for details about your plan's text messaging rates.

6. How to Opt Out

You can cancel SMS messages from VigilDesk at any time by replying STOP to any message you receive from us.

After you reply STOP, you will receive a single confirmation message and then no further messages from that program. To re-subscribe, simply book another appointment with the business and provide verbal consent again, or reply START or UNSTOP to the most recent message.

7. How to Get Help

Reply HELP to any message to receive instructions and our contact information. You can also email us anytime at hello@vigildesk.ai.

8. Supported Carriers

The VigilDesk SMS program is supported by major US wireless carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Cricket, and most other carriers operating in the United States.

Wireless carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

9. Privacy

We collect, use, and store your mobile phone number and message contents in accordance with our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes. We will never share your number with unaffiliated third parties without your consent except where required by law.

10. Eligibility

You must be at least 18 years old to opt in to receive SMS messages from VigilDesk. By opting in, you represent that you are the account holder for the mobile number provided, or that you have permission from the account holder to opt in.

11. Changes to These Terms

We may update these SMS Terms from time to time. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated through SMS or email to active subscribers.

12. Contact

Questions about this SMS program? Contact us:

VigilDesk LLC
1098 Foxhurst Way
San Jose, CA 95120
Email: hello@vigildesk.ai
Phone: (844) 731-3674